Shipping Information - Advanced Plants
At East Coast Palms, we understand the importance of safe and efficient delivery for your plant orders. To guarantee the secure transportation of your plants, we collaborate with trusted external nursery freighting companies. Our commitment is to bring the beauty of nature directly to your doorstep, ensuring a seamless and worry-free experience.
Order Processing and Preferences
Once your order leaves our facility, it enters the capable hands of our shipping partners. While we cannot control the shipping process, we welcome any preferences you may have regarding shipping providers. Your satisfaction is our priority, so please inform us of any specific requirements you might have.
Feel free to explore our rates and charges or reach out via the contact us form to request a personalised quote for your delivery. When submitting an inquiry, ensure to include crucial details such as your intended order, quantities, delivery location, and a contact name with a phone number.
Rates & Charges
Our delivery charges are typically based on a per pallet rate. The total cost for each order is confirmed individually by our shipping providers. For more details on shipping charges, you can either utilise our checkout process or get in touch with us for personalised assistance.
Please be aware that our shipping rates do not encompass insurance and do not cover your plants for potential loss or damages during transit.
We strive to provide timely shipping services, with most of our providers offering fortnightly or monthly delivery runs. While we estimate that most orders will be delivered within 30 days of payment, this is a general guideline. If you have specific delivery date requirements, kindly contact us before making a payment to confirm if we can accommodate your needs.
Please note that refunds will not be processed for changes of mind or delivery delays. Due to the involvement of external freight companies, providing exact delivery arrival times is challenging, and all timeframes provided are educated estimates only.
Payment and Processing
To facilitate a smooth delivery experience, please note that all online orders can only be processed for delivery once payment is completed for both items and shipping costs.
Thank you for choosing East Coast Palms. We look forward to bringing the wonders of nature to your doorstep with our reliable and professional shipping services. If you have any further inquiries, feel free to reach out to us.
If you have any questions or concerns regarding your shipment, our customer service team is here to assist you.
Thank you for choosing East Coast Palms for your indoor plant needs. We look forward to bringing the beauty of nature to your doorstep!